How Grizzly Protects Your Data

What data we collect and why

When you register at Grizzly, we collect the basics: your name, date of birth, email, phone number and country of residence. Date of birth confirms you meet the 19+ minimum age requirement before you can open an account or deposit a single dollar. Beyond that, the data we hold falls into three practical buckets: identity verification, payment processing and customer support records. Each has its own purpose and its own retention logic, which we break down below.

Identity verification (KYC)

Before your first withdrawal, and sometimes earlier if a deposit pattern triggers a review, we ask for a government-issued ID (driver's licence, passport or provincial ID card) and, in some cases, a proof of address such as a utility bill or bank statement. This is standard Know Your Customer practice across regulated and internationally licensed gaming operators, and it exists to confirm you are who you say you are, that you are old enough to play, and that the account is not being used for fraud or money laundering. Documents are reviewed by our verification team and stored securely. We do not sell or share these documents with marketing partners, ever.

How long we keep verification documents

We retain KYC documents for as long as your account is active, plus a further period after closure to meet anti-fraud and financial recordkeeping obligations common to the online gaming industry. If you want specifics on retention windows tied to your account, our support team can confirm the current policy that applies to you.

Payment data: Interac, cards and crypto

Grizzly supports Interac e-Transfer, Visa, Mastercard, Bitcoin, Ethereum, Tether, iDebit and MuchBetter. Here is what that means for your data:

• Interac e-Transfer: we see the email or account reference used to send and receive funds, not your online banking password or PIN. That stays with your financial institution.
• Cards (Visa, Mastercard): payment processing partners handle full card numbers under standard encryption. Grizzly's own systems only see masked card details for transaction records.
• Crypto (Bitcoin, Ethereum, Tether): we log wallet addresses used for deposits and withdrawals so funds route correctly and so we can flag unusual transaction patterns.
• iDebit and MuchBetter: these e-wallets pass a transaction reference to us, not your underlying bank credentials.

We keep transaction records, amounts and timestamps to reconcile your balance, process withdrawals correctly, and respond if you ever raise a payment dispute. This data also supports the fast Interac payouts Canadian players expect: without a verified payment history, we cannot confirm a withdrawal request is genuinely yours.

Support conversations

Our 24/7 English-speaking support team keeps a record of chats, emails and tickets tied to your account. This lets any agent pick up your case without asking you to repeat the same details three times, and it gives you a paper trail if you ever need to escalate a withdrawal delay or a bonus query. Support logs are retained for a reasonable service period and are accessible only to authorised staff.

Who can access your data

Access is limited to teams that need it: verification staff reviewing KYC documents, payments staff processing deposits and withdrawals, support agents handling your enquiries, and compliance staff monitoring for fraud or underage play. We do not sell personal data to third-party advertisers. Where we work with payment processors or verification tool providers, those partners handle data solely to complete the service they provide, under confidentiality terms.

Your rights over your data

You can ask us what personal data we hold on you, request corrections if something is wrong, and ask about closing your account and what happens to your data afterward. Self-exclusion and account closure requests are handled through our support team and detailed further on our Responsible Gaming page. We cannot delete data we are legally required to retain for financial or anti-fraud recordkeeping, but we will tell you plainly what applies to your situation when you ask.

Security measures

Account passwords are encrypted, sensitive payment details are handled through processor-level encryption rather than stored in plain text on our side, and internal access to personal data is role-restricted. No online system is unbreakable, so we also recommend players use a unique password for their Grizzly account and enable any additional login protection we offer.

Related reading: check our Terms and Conditions for the full account rules, the Payments page for method-specific deposit and withdrawal details, and Responsible Gaming for tools like deposit limits and self-exclusion. Ready to play? Register here.