The Rules That Keep Grizzly Fair for Every Player

Who can open a Grizzly account

You must be 19 years of age or older to register with Grizzly, regardless of the minimum legal age where you live. We ask for this because it is the higher provincial threshold used across Canada, and we apply it to every account without exception. You must also be registering for yourself: joint accounts, accounts opened on behalf of someone else, or accounts using borrowed identity documents are against these terms and will be closed.

One account per person, per household, per device and per payment method is permitted. If our verification checks turn up a second account, we will suspend the newer one and review both before releasing any balance.

Verification and identity checks

Before your first withdrawal, and at other points we consider necessary, we will ask you to confirm your identity, date of birth and payment method ownership. This usually means a government photo ID, and sometimes a recent utility bill or a screenshot of your e-Transfer or card details with the middle digits hidden. This is standard across regulated payment rails in Canada and is not optional. Withdrawals are held, not cancelled, while verification is pending.

Account currency and payments

Grizzly accounts run in CAD by default, so your balance, your deposits and your withdrawals are all shown in Canadian dollars with no conversion guesswork. Deposits are accepted by Interac e-Transfer, Visa, Mastercard, iDebit, MuchBetter, and cryptocurrencies including Bitcoin, Ethereum and Tether. Withdrawals are returned to the same method you used to deposit wherever that is technically possible; this is an anti-fraud measure, not a preference.

Full processing times, limits and any applicable fees for each method are set out on the Payments page and can change without notice if a provider updates its own terms.

Bonus terms apply

Grizzly runs a welcome package for new players plus ongoing free spins on selected slots. Every bonus, without exception, carries its own wagering requirement, minimum deposit, maximum bet cap while the bonus is active, and a list of eligible games. Full current amounts and conditions are published on the Bonus page and the Promotions page: this terms page does not restate specific figures because those are reviewed and updated separately. T&Cs apply to every offer.

Game rules and fair play

Every slot, table game and live dealer title on Grizzly runs on software supplied by its provider, including Pragmatic Play, Evolution, Play'n GO, Microgaming, NetEnt, Relax Gaming and Push Gaming. Return-to-player rates and game rules are set by those providers, not by us, and are usually visible in each game's information panel. If a game visibly malfunctions, disconnects mid-round or displays an error, that round is voided and any stake is returned; this is standard practice across the industry and applies equally to every player.

Withdrawal limits and processing

We reserve the right to request additional checks on unusually large withdrawals or on activity that looks inconsistent with normal play. This protects the account holder as much as it protects us.

Suspension and closure

We may suspend or close an account for breach of these terms, suspected fraud, chargeback attempts, abusive conduct toward support staff, or at your own request under our Responsible Gaming tools. Funds that were fairly won before any breach are settled once a review is complete; funds tied to the breach itself are not.

Licence and operating entity

Grizzly operates under an international gaming licence. The specific licence number and issuing authority, along with the registered company name behind Grizzly, are published in the site footer. Please confirm both there before you play, as we keep that footer current rather than repeating figures across every page. No single Canadian regulator licenses this site. We name ConnexOntario on this site as a player support resource, never as our licensor.

Changes to these terms

We update these terms from time to time to reflect new games, payment methods or regulatory guidance. Material changes will be flagged on the site. Continued play after an update means you accept the revised terms.